Customer Success Manager with 5 years of experience helping SaaS clients get the most value from their subscriptions. Consistently exceeds renewal and upsell targets while maintaining a 96% client satisfaction score.
Experience
Customer Success Manager — CloudSuite Software
Apr 2021 – Present
– Manage a portfolio of 45 mid-market accounts worth $2.1M in annual recurring revenue
– Achieved 112% net revenue retention across managed accounts in 2024
– Built onboarding playbook that cut time-to-value from 6 weeks to 3 weeks
Account Coordinator — Bridgeline Tech
Jun 2019 – Mar 2021
– Supported 3 senior account managers across 80+ client accounts
– Maintained 98% response-time SLA on client support tickets
Education
Bachelor of Arts in Communications — University of Oregon